HELP CENTRE
Questions? Let's make things clearer.
Whether you're exploring an idea, looking for the right technology partner, or trying to understand what Prompt AI can do for you, you'll find answers to some of the most common questions here.
Can't find what you're looking for? We're happy to help.
Frequently Asked Questions
6 topics · 28 questionsTOPIC 01
About Prompt AI
5 questions
What is Prompt AI?
Prompt AI is an African technology company focused on artificial intelligence, software development, digital innovation, and technology education. We help individuals, businesses, and institutions solve real-world problems through practical, intelligent, and purpose-driven solutions.
What does Prompt AI do?
We work across four key areas: Intelligent Technology, Digital Products, Business & IT, and Learning & Innovation. Our work includes AI solutions, automation, web and mobile applications, custom software, IT infrastructure, digital learning, and technology training.
Who does Prompt AI work with?
We work with individuals, startups, growing businesses, established organisations, educational institutions, and other organisations looking to use technology to solve problems, improve operations, or develop new ideas.
Where is Prompt AI based?
Prompt AI is an African technology company with a focus on building solutions that address real-world needs. Contact our team for information about our current service locations and project availability.
What makes Prompt AI different?
We start with the problem, not the technology. Our approach focuses on understanding people's needs, identifying practical opportunities, and developing solutions that are useful, scalable, and suited to the goals of each project.
TOPIC 02
Our Services and Solutions
6 questions
What services does Prompt AI offer?
Our services are organised into four main areas:
- Intelligent Technology: Artificial intelligence, AI automation, data and analytics, and intelligent systems.
- Digital Products: Web applications, mobile applications, SaaS products, custom software, and digital platforms.
- Business & IT: IT solutions, cloud and infrastructure, systems integration, digital transformation, and technical support.
- Learning & Innovation: Educational technology, digital learning, training and capacity building, research, and strategic partnerships.
The right service depends on the challenge you're trying to solve.
Does Prompt AI develop custom software?
Yes. We offer custom software and digital product development for projects that require solutions tailored to specific business needs. This can include web applications, mobile applications, internal business tools, and digital platforms, depending on project requirements.
Can Prompt AI help my business implement AI?
We can help explore how artificial intelligence and automation may support your business goals.
Does Prompt AI provide technology training?
Learning & Innovation includes digital learning, educational technology, training and capacity building, and research and innovation. Contact us to learn about relevant training opportunities, programmes, and partnerships currently available.
Can Prompt AI help improve an existing digital product?
Yes. If you already have a website, application, software product, or business system that needs improvement, we can discuss the challenges you're experiencing and explore possible improvements based on your needs and project scope.
How do you ensure data security and compliance?
We prioritize privacy and data protection across all projects. Our solutions adhere to modern security practices, strict data-handling policies, and relevant regional regulatory frameworks.
TOPIC 03
Projects and Getting Started
5 questions
I have an idea but don't know where to start. Can Prompt AI help?
Absolutely. You don't need to have every detail figured out before reaching out. Tell us about your idea, the problem you want to solve, and what you hope to achieve. We can discuss the possible direction, requirements, and next steps.
How do I start a project with Prompt AI?
Start by contacting our team through the Talk to Us form. Give us a brief description of your project, your goals, and any challenges you're trying to address. We'll review the information and discuss the next steps with you.
What information should I provide when making an enquiry?
You don't need a complete project brief. However, it helps to share:
- A brief description of your idea or challenge.
- The people or organisation the solution is for.
- The outcome you're hoping to achieve.
- Any existing website, application, or system involved.
- Your expected timeline and budget, if known.
The more context you provide, the easier it is to understand what you need.
What happens after I contact Prompt AI?
Our team will review your enquiry and determine the appropriate next step. Depending on your request, this may involve asking follow-up questions, arranging a discussion, clarifying requirements, or exploring a potential project scope.
Can I contact Prompt AI before I'm ready to begin?
Yes. You can reach out while you're still exploring an idea or comparing possible approaches. An initial conversation can help clarify your needs and identify what information you may need before moving forward.
TOPIC 04
Pricing, Timelines and Project Delivery
5 questions
How much does it cost to work with Prompt AI?
Project costs depend on the type of solution, its complexity, the features required, the resources involved, and the expected timeline. Once we understand your requirements, we can discuss the appropriate scope and pricing for your project.
Do you offer fixed-price projects?
The pricing structure depends on the nature and scope of the engagement. Some projects may be suitable for a defined scope and fixed price, while others may require a different arrangement. We'll discuss the available approach during project planning.
How long does a project take?
Timelines vary based on the complexity of the project, the features involved, the availability of resources, and how quickly requirements and feedback are provided. We'll discuss a realistic timeline once the project scope is clearer.
Will I receive updates during the project?
Communication and progress updates should be agreed upon at the beginning of the engagement. We aim to keep project expectations clear so everyone understands the work being carried out, the next steps, and any important decisions.
Can I request changes after a project has started?
Changes can be discussed during the project. Their impact on the scope, timeline, and cost will depend on the nature of the request and the terms agreed upon for the engagement.
TOPIC 05
Partnerships and Collaboration
4 questions
Does Prompt AI work with other businesses and organisations?
Yes. Our work spans technology, education, business improvement, and digital innovation, making collaboration an important part of our approach. We welcome relevant enquiries from organisations interested in developing solutions or exploring opportunities together.
Can my organisation partner with Prompt AI?
If your organisation is interested in a technology, education, research, or innovation partnership, tell us about your objectives and the kind of collaboration you're considering. Our team can review the proposal and determine whether there is a suitable opportunity.
Does Prompt AI work with startups?
Our services are relevant to startups and emerging businesses looking to validate ideas, develop digital products, adopt technology, or improve how they operate. The suitability of a project will depend on its requirements and our current capacity.
Can I collaborate with Prompt AI on a research or innovation project?
You can contact us with proposals related to research, emerging technologies, education, or digital innovation. Please include the problem you're addressing, the proposed collaboration, and the outcomes you hope to achieve.
TOPIC 06
Support and Contact
3 questions
How can I contact Prompt AI?
You can reach out through our Talk to Us form on the website. Select the category that best describes your enquiry and provide a short message explaining what you need. This helps us direct your request appropriately.
What if my question isn't answered on this page?
No problem. Use the Talk to Us form to send us your question. Include enough detail for us to understand what you're asking, and our team can review your enquiry.
Can I enquire about more than one service?
Yes. If your project involves several areas, such as AI automation, custom software, and business systems integration, describe the overall challenge in your message. We'll consider the different requirements together.
Still have questions?
Every good solution starts with understanding the problem. Tell us what you're working on, what you need help with, or what you'd like to explore. Let's work out the next step together.